Scootaround
Scootaround is the nation’s leading personal transportation solutions company offering rental, sales, and repair services for scooters, wheelchairs, powerchairs, and rollators at over 2,500 locations across North America and Europe.
About ScootAround
Scootaround is the nation’s leading personal transportation solutions company offering rental, sales, and repair services for scooters, wheelchairs, powerchairs, and rollators at over 2,500 locations across North America and Europe. Scootaround is the largest mobility rental company in North America, consisting of a fleet of 7000+ mobility devices. Our current services cover deliveries and pickups to Convention Centers, Events, State Fairs, Cruise Lines, Theme Parks, Hotels and Residential locations.
Sigma Solve architected a world-class user interface and experience for Scootaround to sell the equipment or to make reservations for renting the equipment online.
Kiosk App Highlights
- Shows rental locations near me
- Book and pick mobility devices
- Switch devices with or without a staff support
- Scan Driving License OCR Functionality
- Google ML scanner to scan device barcodes
- Manage Beacon(BLE) and IoT connection (SDK)
- Track & Control devices using Bluetooth - Active, Deactivate and sound horn
- GooglePay & ApplePay in addition to Stripe payment gateway
- BBPOS integration using stripe payment gateway
- Avalara and GO Business Tax integration
- Integrate Google Auto Suggestions, GMap, YouTube, Firebase
Challenges
For traveling customers worldwide, Scootaround needed a self-checkout kiosk app, a self-checkout web version and guest services app that will help speed up the walkup rental process and provide a touchless experience for its guests.
Scootaround needed a partner to deliver a complete rental mobile app experience, to implement mobility device technology provided by their ’revolutionizing the mobility-as-a-service (MAAS) space’ parent company.
Sigma Solve’s Solution
With its technical experts, Sigma Solve created an elite solution to fulfill the larger organizational goals of Scootaround. Sigma Solve developed a staffless self-checkout process – a Kiosk, where a customer, independently, makes a booking for a device, adding additional items like protection plan, cancellation plan etc, scanning their own ID proof (driving license or passport) and finally making a payment. Sigma Solve delivered a touchless end to end solution wherein the guest can check out a scooter simply by scanning the barcode.
In addition, Sigma Solve carved an app where the consumer not only makes a reservation but operates and controls the mobility device independently. Staffless Pick up and Drop was made possible where the customers scanned the mobility device barcodes from their app for delivery and return.
Integrations
TrackAbout
These new Apps are integrated with TrackAbout - with its intuitive tracking software, this helps businesses maximize returnable devices utilization.
WHILL integrationFor self activation devices, Scootaround Apps are integrated with WHILL operating and controlling the devices. The App communicates with the mobility devices, tacking its location, battery levels and status.
Results
- This first in class mobile application launch moved Scootaround rentals to a different dimension. These ergonomic Apps attracted not only customers but competitors attention and appreciation as well. These easy to use Customer friendly Apps Improved mobility device management and tracking - from booking until return.
Technology Used
