FAQs

We are over 220 consultants in different areas of digital transformation for the enterprise. Our consultants can plug into your project and start to deliver from Day 1.  Coming with industry experience, they are vetted and are in the top 10% in their expertise. Our team consists of designers, developers, business analysts, quality assurance, and project managers.

We follow the agile methodology for software development as it is designed to adapt to changes and the need to produce software faster. It features customer collaboration throughout the development process and focuses on presenting functional software offering flexibility and continuous feedback from the project stakeholders

At Sigma Solve, we embrace change and employ the agile methodology to ensure 100% client satisfaction

Sigma Solve offers flexible pricing models for small and large projects. Choose from our TIME AND MATERIAL MODEL with predefined budget, FIXED PRICE MODEL with hourly/monthly payment options, or our DEDICATED TEAM MODEL of certified professionals.

We recognize that our clients may be located in different time zones, which can present challenges in terms of scheduling meetings and ensuring timely delivery of tasks and projects. We work around our clients’ time zones to ensure that we can communicate effectively and collaborate efficiently. We have a global team and will deploy a team on the clients timezone to ensure there is proper communication, reporting and collaboration.

At Sigma Solve, we take quality control very seriously as we understand the impact it can have on the success of your business. Quality control is much more than simply checking products for defects. It’s about providing a uniform and dependable product, service, and overall customer experience.

To implement quality control, we follow five basic steps: Define, Train, Automate, Market, and Review. We start by defining the quality standards that need to be controlled and improved. Next, we train our team to implement these processes, making sure they are documented in readily-available formats. We then automate processes that are prone to human error to increase efficiency and production.

Quality control isn’t just an internal process – we want our customers to know how much we prioritize it. That’s why we make sure to incorporate messages about our commitment to quality in our marketing efforts. We solicit customer feedback to help us further address quality control and check review site ratings to see what our customers are saying about us.

We take our clients business growth seriously, and we understand that every penny counts. Also, we understand that delivering consistent products and services is crucial for attracting and retaining customers and employees.

The Service Level Agreement (SLA) for application support is based on the severity of the situation.

For Severity 1 / P1 (Priority 1), where the application is down, the expected response time for the first call is within 1 business hour. The support team will acknowledge the issue, provide a timeline for the solution and fixes, and engage with the product group and team to resolve the issue. Notification will be sent to senior executives, and the support team will provide ETA or likely causes and troubleshooting findings. They will work with the change control team and conduct root cause analysis.

For Severity 2 / P2 (Priority 2), where there is a critical business impact or significant degradation of services, the first call response time is within 4 business hours, and the support team will follow similar procedures as Severity 1.

For Severity 3 / P3, where there is a moderate business impact or moderate loss of services, the first call response time is within 8 business hours. The support team will provide continuous support during regular business hours, work with the change control team, and resolve the issue within the expected timeline.

The SLA also includes priorities based on the level of system access and productivity impairment, and resolution time will depend on the complexity and nature of the issue. Overall, the SLA is designed to ensure prompt and efficient support for all application-related issues.

We understand that effective communication is key to building strong relationships with our clients. To ensure seamless communication, we utilize a range of platforms, including email, Microsoft Teams, Slack, Zoho Projects, Cliq and Jira. Our team is proficient in using these platforms and can adapt to the specific needs of each client.